FAQs
Our FAQ section provides quick answers to common inquiries about the services we offer, how to access support, confidentiality, and more.
How much does this cost?
We are a program sponsored by the Employer. Free to the employee!
Is it confidential?
YES 100% confidential. Your employer will never know that you contacted LECSA for help for yourself or someone else in your family.
Do I need to make an appointment?
You can call any time, and we will coordinate to schedule an appointment virtually or in person.
Is this done in a group setting?
Trainings are held virtually or on site in groups, though individuals are seen alone unless otherwise requested (marriage session, parenting session).
Do I get to choose the counselor or the treatment center?
Yes. Our work together is often to help you find the right fit for therapy, substance use treatment, marriage counselor, parent coach, etc. We assist in the footwork of locating a resource that meets your needs, is in network with your insurance provider, close to home, etc.”
What if I need help outside of the scope of your services?
That is a huge part of the work we do. We handle certain topics with in our clinicians first, and collaborate along side you until you've been successfully connected to the resource you need.
Do you offer Spanish-speaking services?
Yes! We have an incredible Spanish speaking clinician and a referral network of Spanish resources and connections.
Will I need to leave my family for a period of time?
If you require detox or inpatient treatment, we will always advocate for the evidenced based levels of care that will include leaving your environment. We have relationships with providers who understand the impact of your absence at home, finances, and time work- and will therefore work with you to make getting the help you need as easy as possible.
What if I do not know exactly what I need?
That's ok! When we feel overwhelmed it can be hard to figure out what might be going wrong. We will complete a comprehensive assessment to see where you are at & how we can help. Maybe its stress management strategies or a massage therapist that accepts your benefits- we got you covered.
What about struggles in the workplace?
Give us a call! A part of what we do well is consultation- we can help with role play and behavioral strategies before recommending mediation or employer involvement.